Webshop
Terms & Conditions
The nuts, bolts and beans of ordering from IzyCoffee.
Last updated: 27 July 2026
01 Welcome
These terms apply to every order placed through the IzyCoffee webshop at www.izycoffee.be. By placing an order, you agree to the points below. We keep them short, clear and honest — no fine print traps.
02 Orders & Fulfilment
Once your order is confirmed, we get to work fast. Orders are fulfilled or shipped within 1 workday (excluding weekends and public holidays).
So an order placed on Friday is typically handled the following Monday, and one placed early in the week is usually on its way the next working day.
Heads up: Sometimes, due to unforeseen circumstances — think supplier hiccups, peak periods, weather or delivery-partner delays — fulfilment or shipping may take a little longer than 1 workday. We'll always do our best to get your order moving as quickly as possible, and we'll let you know if anything is running behind.
03 Shipping & Delivery
Once your order leaves us, delivery timing is handled by our shipping partner. Estimated delivery windows are indications, not guarantees, and can vary depending on your location and the carrier.
Lost items: IzyCoffee is not at fault for items that are lost, misdirected or delayed once they are in the hands of the delivery service. Where a shipment appears to be lost, we're happy to help you look into it together with the carrier, but we cannot accept liability for losses that occur during transit.
04 Loyalty Cards
Our loyalty card is a prepaid card: you top it up with credit and use that balance to pay for your coffee and treats in-store. A few things to keep in mind:
- The balance on your card is stored value that you can spend at IzyCoffee.
- Treat your card like cash — it's yours to look after.
Lost cards: If a loyalty card is lost, IzyCoffee cannot reimburse or replace the prepaid balance on it. We're unable to restore or transfer the credit from a card we can't verify, so please keep your card safe.
05 Pricing & Payment
All prices shown in the webshop are in euros and include applicable taxes unless stated otherwise. We do our best to keep pricing accurate, but in the rare event of an obvious error we reserve the right to correct it before dispatch and to contact you if needed.
06 Changes to These Terms
We may update these terms from time to time to keep them current. The version published on this page at the time of your order is the one that applies to it.
07 Get in Touch
Questions about an order, a delivery or anything else? We're always happy to help. Reach out at stan@izycoffee.be and we'll sort it out together.
IzyCoffee — Belgium's funkiest coffee chain.
www.izycoffee.be
Webshop
Terms & Conditions
The nuts, bolts and beans of ordering from IzyCoffee.
Last updated: 27 July 2026
01 Welcome
These terms apply to every order placed through the IzyCoffee webshop at www.izycoffee.be. By placing an order, you agree to the points below. We keep them short, clear and honest — no fine print traps.
02 Orders & Fulfilment
Once your order is confirmed, we get to work fast. Orders are fulfilled or shipped within 1 workday (excluding weekends and public holidays).
So an order placed on Friday is typically handled the following Monday, and one placed early in the week is usually on its way the next working day.
Heads up: Sometimes, due to unforeseen circumstances — think supplier hiccups, peak periods, weather or delivery-partner delays — fulfilment or shipping may take a little longer than 1 workday. We'll always do our best to get your order moving as quickly as possible, and we'll let you know if anything is running behind.
03 Shipping & Delivery
Once your order leaves us, delivery timing is handled by our shipping partner. Estimated delivery windows are indications, not guarantees, and can vary depending on your location and the carrier.
Lost items: IzyCoffee is not at fault for items that are lost, misdirected or delayed once they are in the hands of the delivery service. Where a shipment appears to be lost, we're happy to help you look into it together with the carrier, but we cannot accept liability for losses that occur during transit.
04 Loyalty Cards
Our loyalty card is a prepaid card: you top it up with credit and use that balance to pay for your coffee and treats in-store. A few things to keep in mind:
- The balance on your card is stored value that you can spend at IzyCoffee.
- Treat your card like cash — it's yours to look after.
Lost cards: If a loyalty card is lost, IzyCoffee cannot reimburse or replace the prepaid balance on it. We're unable to restore or transfer the credit from a card we can't verify, so please keep your card safe.
05 Pricing & Payment
All prices shown in the webshop are in euros and include applicable taxes unless stated otherwise. We do our best to keep pricing accurate, but in the rare event of an obvious error we reserve the right to correct it before dispatch and to contact you if needed.
06 Changes to These Terms
We may update these terms from time to time to keep them current. The version published on this page at the time of your order is the one that applies to it.
07 Get in Touch
Questions about an order, a delivery or anything else? We're always happy to help. Reach out at stan@izycoffee.be and we'll sort it out together.
IzyCoffee — Belgium's funkiest coffee chain.
www.izycoffee.be